help-support

  1. What are your payment plans and options?
  2. How do I upgrade my Basic membership?
  3. Do you offer any other payment methods, besides PayPal and Moneybookers (Skrill)?
  4. I need to cancel my membership. What do I do?
  5. How can I claim my 30-day 100% money-back guarantee?
  6. Can I change my membership payment plan?
  7. What should I do if I’ve forgotten my username or password?
  8. What should I do if something isn’t working?
  9. What are source files?
  10. How does VideoCreative Premium relate to the Creative Network?
  11. How does the VideoCreative Premium affiliate program work?
  12. What are the Terms & Conditions for VideoCreative Premium?


1. What are your payment plans and options?

You can sign up for a monthly subscription ($19 a month) or a yearly subscription ($72 a year, save 45%). We also offer discounts for groups of 5 or more.


2. How do I upgrade my Basic membership?

If you have a pre-existing $9 a month membership you will be able to continue accessing Tutorials and Source Files into the future. To become a full member and access eBooks and our library of courses, you’ll need to upgrade your account to the current membership plan. This will be an additional $10 a month and is a separate subscription that works in tandem with your Basic membership to give you full access. You can upgrade at any time via your ‘My Account’ area. The two subscriptions in tandem will total $19 a month (less if your Basic membership was discounted).


3. Do you offer any other payment methods, besides PayPal and Moneybookers (Skrill)?

At this time pure credit card payments are not supported. However, it’s easy to pay with your credit card through PayPal.


4. I need to cancel my membership. What do I do?

Membership cancellation is handled through your payment provider. You can cancel your membership at any time, for any reason.

Subscriptions can be cancelled in PayPal or Moneybookers (Skrill) by following these steps.

PayPal

  1. Log into PayPal.
  2. Click the ‘History’ tab.
  3. Select ‘Subscriptions’ from the ‘Show’ drop-down menu (under the ‘Search’ heading).
  4. Select a timeframe that includes the first payment date for your Premium subscription.
  5. Click ‘Search’.
  6. You should see an entry called ‘Subscription Creation’ with the name of your VideoCreative Premium subscription in the ‘Name/Email’ column. There will be a link in the ‘Status’ column that tells you the status of the subscription. If it says’Active’ click it.
  7. Click the button that says ‘Cancel Subscription’.


MoneyBookers (Skrill)

  1. Log into MoneyBookers (Skrill).
  2. Go to ‘My Account’.
  3. Go to ‘History’.
  4. Go to ‘Recurring Payments’.
  5. Find your VideoCreative subscription and follow the prompts to cancel it.



5. How can I claim my 30-day 100% money-back guarantee?

Follow the steps outlined in FAQ #3 and cancel your subscription. Copy your PayPal or Moneybookers (Skrill) receipt number, your payment email address and the date of purchase. Next, create a Support Ticket including this information as well as your member name, full name and postal address to our Support Desk.

We’ll issue a 100% refund within 7 working days of receipt of your request.


6. Can I change my membership payment plan?

At this time the only way to change your membership plan is to cancel your current membership and re-subscribe to a new payment plan. We’re working to add the ability to change membership plans in the future.


7. What should I do if I’ve forgotten my username or password?

Click ‘Sign In’ in the top right corner of this website. Next to the username and password field there will be a ‘Forgot Password’ option. You can go through this process to recover your password.


8. What should I do if something isn’t working?

If you notice that something isn’t working as it should be, we’d like to fix it. Please submit a Support Ticket so we can work on resolving the issue.


9. What are source files?

Source Files include tutorial project files and resources (like vectors, brushes, and apps). Most of them are companion project files for tutorials on the Creative Network of sites.


10. How does VideoCreative Premium relate to the Creative Network?

The Creative Network includes sites like Psd, AE and Vector. VideoCreative Premium was originally a way for readers of these sites to access bonus content for a small monthly fee. Since then, VideoCreative Premium has grown into its own standalone platform and can be used independently from any of the Creative sites.


11. How does the Premium affiliate program work?

Coming soon


12. What are the Terms & Conditions for VideoCreative Premium?

You can view the current Terms and Conditions for VideoCreative Premium memberships here.